Account & Data Deletion
Delete your Zaxi account
You can permanently delete your account, or request deletion, at any time. This page explains how, and what data is removed or kept.
How to delete your account
Zaxi (customer app)
In the app, go to Compte → Supprimer le compte and confirm. Your account is deleted immediately (a positive wallet balance must be spent or withdrawn first). You can also request it below.
Zaxi Pro (shop) & Zaxi Go (rider)
In the app, go to Profile → Request account deletion. Because stores and riders may have pending balances, payouts or orders, our team processes the request and confirms once your account is settled and closed. You can also request it below.
What is deleted
- Your name, email, phone number and profile photo
- Saved delivery addresses
- Login sessions and push-notification tokens
- For stores/riders: identity is anonymised and the account is closed
What is kept (and why)
- Order & transaction records are retained for legal, tax and accounting obligations, unlinked from your identity.
- Retention follows applicable law; anonymised records may be kept for the legally required period.
Request deletion by email
Or email us directly at support@zaxi.app. We respond to deletion requests within 30 days.
1Choisissez votre adresseNous n'affichons que les enseignes qui livrent chez vous.
2Remplissez votre panierCourses, restaurants et magasins — un panier par enseigne.
3Payez à la livraison ou par carteEn espèces à la réception ou en ligne par carte bancaire.